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Doug Burr

Lost My ChordWizard Gold

Posted on 15-Dec-12 14:35
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I recently had an antivirus company clean out my computer due to some malware.  I allowed the technician to take over the computer and he deleted everything he though should not be in the computer.  Unfortunately, he must have thought that my two ChordWizard programs were malware because they are no longer in my computer.  Appearantly the shortcuts are all that was in my backupts because when I but in my backup drive and click on either one all I get is a message that windows can't find it.   I have had a version of ChordWizard so long that I can't remember when I first bought it or even when I updated it to Gold.   I only use it in spurts, and haven't used it for several months, so I can't pinpoint when I lost it.

What can I do to recover it.

I'm not sure if it was purchased under the name Errol Burr, Errol D. Burr, Errol Douglas Burr, or Doug Burr, however if ChordWizard sales records can track by name, it would be one of these.  I have used sierrabees@aol.com for a long time so maybe it would be under that.

Doug Burr

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17-Dec-12 05:20
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ChordWizard Support

Hi Doug, can you submit this query to our support request form over at:

http://www.chordwizard.com/support.aspx

and we should be able to help you out, if we can find you on our records.

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